Clients

ABB (Asea Brown Boveri Ltd.)

Semester: 2011 Fall

Project Type: Conflict Analysis, Stakeholder Assessment

Students: David Weller, Claire Hankin, Zach Mason

ABB is a global provider of power and automation technologies that enables utility and industry customers to improve performance while lowering environmental impact.  ABB operates in approximately 100 countries and employs approximately 124,000 people worldwide. Engineering companies like ABB often deliver technically complex products, systems and services to its customers.  Claims, which are common for… More

African Community and Economic Development of New England (ACEDONE)

Semester: 2012 Fall

Project Type: Conflict Analysis, Curriculum Development & Delivery, Facilitated Dialogue

Students: Michael Robertson and Andrew Sullivan

ACEDONE was founded in 2002 to provide support to Boston’s East African community and families as they integrate into American society. Tensions between old world and new can exacerbate the already challenging teen/parent relationship. ACEDONE has enlisted HNMCP to report on the underlying causes of such tensions in the Somali community, and to recommend techniques and develop a curriculum for effective conflict management.… More

American Friends Service Committee

Semester: 2008 Fall

Project Type: Conflict Analysis, Conflict Resolution Advice

Students: Zeke Reich & Jay Osha

Conduct a conflict analysis with recommendation… More

American Friends Service Committee

Semester: 2008 Spring

Project Type: Conflict Analysis, Conflict Resolution Advice, Stakeholder Assessment

Students: Jim Kreen & Lande Spottswood

Develop a management model that honors institutional culture… More

American Red Cross

Semester: 2011 Spring

Project Type: Dispute System Evaluation

Students: Rasmus Naeye, Tian Tian, & Liz Alspector

In 2007, the American Red Cross launched a new Ombudsman’s office, which has enjoyed a steady increase in usage ever since. Today, the office is turning its attention away from the management of its initial growth towards the development of a more strategic and long-term growth plan, with an emphasis on building the practice, scope,… More

Asia Foundation

Semester: 2017 Spring

Project Type: Dispute System Evaluation

Students: Naomi Campbell & Nyx Nie

The Asia Foundation (TAF) is a nonprofit international development organization with six decades of experience and deep local expertise in addressing critical issues affecting Asia in the 21st century: governance and law, economic development, women’s empowerment, environment, and regional cooperation. Together with its partners, TAF is committed to Asia’s continued development as a peaceful, just,… More

Asian Development Bank

Semester: 2016 Fall

Project Type: Dispute System Evaluation

Students: Lyndsi Allsop and Sonam Patel

The Asian Development Bank (ADB) is an international development finance institution that has been dedicated to improving people’s lives in Asia and the Pacific since 1966. By targeting investments, in partnership with developing member countries and other stakeholders, ADB aims to alleviate poverty and help create a world in which everyone can share in the… More

Asian Development Bank

Semester: 2015 Spring

Project Type: Dispute System Evaluation

Students: Luisa Rosales and Sean Withall

The Asian Development Bank (ADB) is dedicated to improving people’s lives in Asia and the Pacific. The ADB Office of the Ombudsperson (OOMP) is available to all ADB employees to help foster collaboration and to enhance efficient, informal conflict resolution within the organization. HNMCP students will assess how ADB staff currently approach dispute resolution within ADB and their understanding of OOMP’s role.… More

Auschwitz Institute for Peace and Reconciliation

Semester: 2009 Fall

Project Type:

Students: AAatif Iqbal, Inge Osman, & Deena Quitman

The Auschwitz Institute for Peace and Reconciliation (AIPR), which operates the Raphael Lemkin Center for Genocide Prevention in the former grounds of the Auschwitz concentration camps in Oświęcim, Poland, is dedicated to the prevention of genocide and violent conflict. As part of its mission, AIPR convenes week-long training and networking seminars for promising mid-level government… More

Auschwitz Institute for Peace and Reconciliation

Semester: 2008 Spring

Project Type: Curriculum Development & Delivery

Students: Rene Pfromm & Ines Wu

Develop a negotiation training for a genocide prevention workshop… More

Beth Israel Deaconess Medical Center

Semester: 2014 Spring

Project Type: Stakeholder Assessment

Students: Jonathan Canel, Ruchi Shah, Tucker Devoe

Beth Israel Deaconess Medical Center (BIDMC) is one of the nation’s preeminent academic medical centers. It has adopted the Communication, Apology, and Resolution (CARe) approach to resolving adverse medical events. HNMCP will assess how well patients are represented in this process and suggest various options for ideal models of representation.… More

Better Future Project

Semester: 2013 Fall

Project Type: Curriculum Development & Delivery

Students: Brittany Williams and Alex Civetta

The Better Future Project’s “Divest for Our Future” campaign aims to persuade college and university presidents and boards to immediately freeze any new investment in fossil fuel companies, and divest from direct or indirect ownership of fossil fuel stocks and bonds within five years. HNMCP students will assess the challenges of this context and develop a training and related resources to help activists more effectively engage stakeholders about addressing the impact of fossil fuels.… More

British Columbia Ministry of Justice

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Joshua Benson and Erica Esposito

The Ministry of Justice’s Dispute Resolution Office (DRO) develops and promotes non-adversarial dispute resolution options within the justice system and government. It has introduced multiple initiatives that leverage the benefits of technology in this context. The DRO’s project with HNMCP will consider the role of technology-based “expert systems” to replace the analysis and actions of humans in specific subject areas—to triage disputes, help parties find pertinent information or prepare for further negotiation, and, optimally, to facilitate an early resolution to conflict.… More

Centers for Disease Control and Prevention (CDC)

Semester: 2013 Fall

Project Type: Conflict Analysis, Dispute System Design, Stakeholder Assessment

Students: Sarah Paige, Michelle Goldring, and John Miller

The Centers for Disease Control and Prevention (CDC) is the leading federal agency implementing disease prevention and control, environmental health, and health promotion activities in the United States and abroad. HNMCP will conduct a rigorous assessment of, and provide recommendations for, strengthening CDC’s conflict prevention and management infrastructure.… More

Citadel

Semester: 2008 Spring

Project Type: Dispute System Evaluation

Students: GJ Ligelis, Esther Washauer-Baker, & David Moss

Evaluate the dispute management system for a top military institution
More

City of Boston Department of Neighborhood Development, Office of Housing Stability

Semester: 2017 Spring

Project Type: Dispute System Design

Students: Shaina Maldonado, Patricia Alejandro, & Oriol Valenti Vidal

Created by Mayor Martin J. Walsh in January of 2016, the Office of Housing Stability (OHS) is charged with helping Boston residents find and maintain stable, safe, and affordable housing. This focus on community preservation and stabilization makes OHS the first of its kind in the nation. Essential to the Office’s displacement prevention work is… More

City of Boston Department of Neighborhood Development’s Boston Home Center Division

Semester: 2015 Spring

Project Type: Conflict Analysis

Students: Kelly Knight and Jason Kramer

The Boston Home Center (BHC), a division of the City of Boston’s Department of Neighborhood Development, helps Boston residents purchase, improve, and keep their homes. The BHC is regularly contacted by small, deed-restricted affordable condo associations around a variety of internal conflicts. HNMCP students will assess existing conflict management systems, explore current association conflicts, and develop a system, which may include a protocol, training guide, and/or training, to address these conflicts.… More

Cleveland Indians Baseball Company, L.P.

Semester: 2010 Spring

Project Type:

Students: Pablo Ros and Nienke van den Berg

The Cleveland Indians Baseball Company L.P. (Cleveland Indians) acquires players through a number of sources, including the amateur draft, free agency, trades and international markets. To recruit players from each of these sources, the club must abide by varying rules, bidding processes, and norms in order to successfully acquire new players.  Each process presents different… More

Community Conferencing Center

Semester: 2017 Spring

Project Type: Dispute System Design

Students: Preston Hipps & Chu Chu

The Community Conferencing Center (CCC) is a conflict transformation and community justice organization that provides ways for people to safely, collectively and effectively prevent and resolve conflicts and crime. The CCC provides a space for dialogue and healing by bringing together individuals involved in serious crime with those harmed by their actions. The process, however,… More

Community Relations Service (Dept. of Justice)

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Jennifer John, Caroline Sacerdote, and Sam Koplewicz

The Community Relations Service (CRS) serves as “America’s Peacemaker” for the U.S. Department of Justice, helping local communities address community conflicts and tensions arising from differences of race, color, and national origin. CRS helps communities develop strategies to prevent and respond to violent hate crimes committed on the basis of actual or perceived race, color,… More

Consensus Building Institute

Semester: 2009 Spring

Project Type: Curriculum Development & Delivery

Students: Stephanie Early & Mohamed Faizal

‘Translate’ a standard negotiation training to make it more readily understandable in a different cultural and socioeconomic context.… More

Consensus Building Institute

Semester: 2007 Fall

Project Type: Dispute System Design

Students: Benet Magnuson & Amy Turner

Develop a consensus process for municipal approaches to immigration… More

Consensus Building Institute

Semester: 2007 Spring

Project Type: Stakeholder Assessment

Students: Janie Kucera

Design a stakeholder dialogue model to help resolve land ownership disputes on the Western United States… More

Consensus Building Institute

Semester: 2007 Spring

Project Type: Curriculum Development & Delivery

Students:

Develop facilitation expertise for NGOs… More

Consumer Finance Protection Bureau

Semester: 2011 Fall

Project Type: Conflict Analysis, Dispute System Design

Students: Jeff Monhait, Lizzie Grosso, Ryan Blodgett

The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans—whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. The CFPB will be supervising financial institutions to help ensure that consumer financial… More

Cornerstone CoHousing

Semester: 2016 Fall

Project Type: Facilitated Dialogue

Students: Ashleigh Ruggles, Emily Joung, and Jose Alvarez

Cornerstone Village Cohousing Community is a 32-unit residential community in North Cambridge. It is an owner-occupied intentional community, meaning that housing is designed and built with input from the residents, and buildings are clustered around a central common area, including a community dining room where residents may share meals. Meetings are run by consensus and… More

Cornerstone Village CoHousing

Semester: 2011 Fall

Project Type: Conflict Analysis, Dispute System Design, Stakeholder Assessment

Students: David Newman, Joel Knopf

Cornerstone Village Cohousing is an intentional residential community of 32 households in North Cambridge in which residents actively participate in the design and operation of their own neighborhood. With the acknowledgement that conflict is an inevitable part of working and living together, a plan for a conflict resolution committee was written into the bylaws, but… More

Court Services and Offender Supervision Agency (CSOSA)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Deborah Ellsworth & Liz Alspector

The Court Services and Offender Supervision Agency (CSOSA) is a federal agency tasked with supervising offenders in the District of Columbia. CSOSA’s ADR program is designed to resolve workplace disputes among its employees. In the past, the ADR program has outsourced responsibility for conducting organizational climate assessments to external consultants, who have each used slightly… More

Covenant Transport

Semester: 2007 Fall

Project Type: Dispute System Design

Students: Tenley Laserson

Develop a dispute system to address major injury claims… More

DC Office for the Ombudsman for Public Education

Semester: 2017 Spring

Project Type: Dispute System Design

Students: Corey Linehan & Sara Leiman

The District of Columbia’s Office of the Ombudsman for Public Education (“the Office”) is an independent, neutral office that works to ensure equal access to education for the approximately 88,000 students attending its public and public charter schools. In pursuit of this mission, the Office helps individual students and their families resolve questions, concerns, or… More

DC Office of the Ombudsman for Public Education

Semester: 2016 Fall

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Kelsey Curtis, Corey Linehan, and Sara Leiman

The District of Columbia Office of the Ombudsman for Public Education is an independent, neutral office that works to ensure equal access to education for the approximately 88,000 students attending District of Columbia Public Schools and Public Charter Schools. In pursuit of this mission, the Office helps individual students and their families resolve questions, concerns,… More

Delta Directions Consortium

Semester: 2010 Spring

Project Type:

Students: Stacylyn Dewey and Michael Doore

The town of Clarksdale, Mississippi is situated in the Mississippi Delta region, an area which consists of portions of several states that border on the Mississippi River. The State of Mississippi ranks 50th in the U.S. in terms of health, economics, and education, and the Delta region of the state ranks below the rest of… More

Delta Directions Consortium

Semester: 2009 Spring

Project Type: Facilitated Dialogue

Students: Ben Weiner, Jared Craft, Amanda Kim, & Joe Pileri

To build consensus among the different players in the Mississippi Delta transportation field.… More

Dirección de Gestión y Modernización de la Justicia, Ministerio de Justicia, Chile (DGM)

Semester: 2011 Fall

Project Type: Conflict Analysis, Dispute System Evaluation, Mediation

Students: Leah Kang, Apoorva Patel, Teresa Napoli

The Dirección de Gestión y Modernización de la Justicia (DGM) is an arm of the Ministry of Justice in Chile. Its main functions are to integrate a modern and managerial vision of justice reform and to evaluate, coordinate, implement, and monitor those reforms undertaken by the Ministry. In response to a perception that wide sectors… More

Edward M. Kennedy Institute for the Senate

Semester: 2016 Fall

Project Type: Curriculum Development & Delivery

Students: Madeleine Williams and Abhinaya Swaminathan

The Edward M. Kennedy Institute for the United States Senate is dedicated to educating the public about the important role of the Senate in our government, encouraging participatory democracy, invigorating civil discourse, and inspiring the next generation of citizens and leaders to engage in the civic life of their communities. The centerpiece education program at… More

Episcopal Diocese of Massachusetts

Semester: 2012 Spring

Project Type: Facilitated Dialogue, Stakeholder Assessment

Students: Karl Jun, Felicia Cote, and Theodore Hart

The Episcopal Diocese of Massachusetts has traditionally required congregations to cover 100% of the health insurance premiums of clergy and lay employees. This policy has been questioned of late and the conversation has become divisive, indicating that deeper issues than simply financial exist and are obstacles to good decision making. HNMCP students will facilitate a series of conversations to help surface the various interests, begin a deeper conversation about possible options, and produce a report for the wider community on its findings and analysis.… More

Episcopal Diocese of Massachusetts

Semester: 2009 Spring

Project Type: Facilitated Dialogue

Students: Jordan Goddard, Will Boothby, & Mayssam Ali

To help a parish end a spiral of hostility and distrust between the rector and various constituencies in the parish.
More

Everett Police Department

Semester: 2015 Fall

Project Type: Stakeholder Assessment

Students: Jenae Moxie, Sara Bellin, Carson Wheet

At a time when law enforcement agencies across the country are examining their interactions with the communities they serve, the Everett Police Department has enlisted HNMCP to conduct a stakeholder assessment of Everett youth and community members to identify any sources of conflict or tension and strategies for improving police-youth interaction going forward.… More

FAIR Fund/Dru Campaign

Semester: 2007 Spring

Project Type: Curriculum Development & Delivery, Stakeholder Assessment

Students: Rory Van Loo and Sandra Vasher

Develop a guidebook and training for advocates of strong campus policies towards sexual violence… More

Federal Energy Regulatory Commission

Semester: 2010 Spring

Project Type:

Students: SoYoung Choe, Tonya Long, and Zeynep Sener

Although already described by many as a dynamic and highly successful example of an integrated dispute resolution unit within a federal agency, the Dispute Resolution Service (DRS) at the Federal Energy Regulatory Commission (FERC) believes it can do even better in reaching out to FERC staff and other stakeholders who might benefit from its services.… More

Federal Energy Regulatory Commission

Semester: 2008 Fall

Project Type: Dispute System Evaluation

Students: Matt Hutchins, Matej Sapak, & Adam Glenn

Evaluate the dispute management system within the energy industry
More

Feinberg Group

Semester: 2008 Fall

Project Type: Dispute System Design

Students: Erin Walczewski, Erin Katzen, Nevin Kamath and Sam Prevatt

Develop an ADR program for the sub-prime mortgage crisis… More

First Unitarian Society in Newton

Semester: 2011 Spring

Project Type: Conflict Analysis, Conflict Resolution Advice, Stakeholder Assessment

Students: Kate Van Akin & Rose Yan

This project will partner HNMCP students with a local Unitarian Universalist congregation to design a new conflict management system for the congregation. The First Unitarian Society in Newton (FUSN) has a proud history of serving the spiritual needs of approximately 600 individuals in Newton, MA. Despite FUSN’s emphasis on creating a spiritually nurturing and socially… More

Government of New Brunswick Post Secondary Education and Training and Aboriginal Affairs Secretariat

Semester: 2015 Spring

Project Type: Consensus Building Effort

Students: Mavara Agha and Matthew Katz

The mandate of the Government of New Brunswick’s Aboriginal Affairs Secretariat addresses various social, economic, and legal issues between the Government of New Brunswick and First Nations communities. HNMCP aspires to help the Government of New Brunswick examine questions of how consensus-building processes might be used within the provincial departments engaging and consulting with First Nations.… More

Harvard Vanguard Medical Associates/Atrius Health

Semester: 2013 Spring

Project Type: Conflict Resolution Advice, Curriculum Development & Delivery

Students: Hema Patel & Sara del Nido

Atrius Health is an association of six multi-specialty, non-profit, physician group practices employing over 1,100 physicians and serving over 1,000,000 patients in Eastern and Central Massachusetts. Due to intense external challenges and cost pressures, medical chiefs and directors at Harvard Vanguard/Atrius Health are being challenged to take practice performance to new levels. Site and specialty… More

Hewlett Packard & The Corporate Responsibility Initiative

Semester: 2010 Spring

Project Type:

Students: Alonzo Emery and Sally Wagner Partin

Hewlett-Packard is a technology company that operates in more than 170 countries around the world and ranks number nine on the 2009 Fortune 500 list. The Corporate Social Responsibility Initiative at the Kennedy School of Government seeks to study and enhance the public contributions of private enterprise. Hewlett Packard asked HNMCP to develop and deliver a… More

Hewlett Packard & The Corporate Social Responsibility Initiative

Semester: 2009 Fall

Project Type:

Students: Alonzo Emery, Marisa Cruz & Alexis Chernak

Hewlett-Packard is a technology company that operates in more than 170 countries around the world and ranks number nine on the 2009 Fortune 500 list. The Corporate Social Responsibility Initiative at the Kennedy School of Government seeks to study and enhance the public contributions of private enterprise. The two programs have partnered with HNMCP to… More

Institute for Inclusion in the Legal Profession (IILP)

Semester: 2010 Fall

Project Type:

Students: Jennifer Kan, Edward Guo, Kristi Jobson

In furthering its mission to foster a more inclusive and diverse legal profession, IILP is partnering with three law firms and HNMCP to study how disputes related to or arising from diversity issues are resolved in these firms’ daily operations. Students will identify strategies that work. Their findings will be distributed directly to the management of… More

Institute for Inclusion in the Legal Profession and an AMLaw 100 Firm

Semester: 2012 Fall

Project Type: Conflict Resolution Advice, Stakeholder Assessment

Students: Kay Lee, Rebecca Liu and Luke Marumba

The Institute for Inclusion in the Legal Profession (IILP) and an AmLaw 100 firm with over 1,100 lawyers across offices in Asia, Europe and the United States have recruited HNMCP to conduct a stakeholder assessment to better understand the firm’s current systems for handling internal disputes, disagreements, and misunderstandings that involve diversity and inclusion issues on race, gender, ethnicity, religion, disability, and LGBT issues within the firm… More

Internal Revenue Service Office of Appeals

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Brittany Horth, Ladun Omideyi and Mike Werner

The Internal Revenue Service’s Office of Appeals (IRSOA) serves as the administrative forum for any taxpayer contesting an IRS compliance action. IRSOA has recruited HNMCP to provide a fresh perspective—to evaluate and retool the ADR programs to ensure they (1) adequately address the needs of the relevant taxpayer segment and (2) efficiently accelerate case resolution. … More

International Development Law Organization (IDLO)

Semester: 2010 Fall

Project Type:

Students: Ellen Wheeler, Lee Brand, Bridget DeVoy

Microfinance is a fast growing industry and means for people in developing countries to improve their economic conditions. The growth in microfinance activity has resulted in a proliferation of disputes between borrowers and lenders, where typically borrowers lack the education and financial resources to access the courts, and lenders see the courts as slow and inefficient. Can… More

International Rescue Committee, Thailand

Semester: 2010 Spring

Project Type:

Students: Zara Lockshin and Sherry William

Humanitarian agencies often speak of the importance of maintaining clear and just procedures for resolving disputes in refugee camps.  Under the rubric of such ‘camp management’, the International Rescue Committee (IRC) in Thailand has decided to initiate rule-of-law programming within selected refugee camp settings along the Thai-Burma border. Key to the success of the project… More

Jigme Singye Wangchuck School of Law

Semester: 2016 Spring

Project Type: Dispute System Evaluation

Students: Mushfiqur Chowdhury & Drew Keneally

When it opens its doors in 2017, the Jigme Singye Wangchuck School of Law (JSW Law) will be Bhutan’s first law school. For centuries, most disputes in the country have been resolved by traditional dispute resolvers (often referred to as “mediators”). The relatively recent emergence of formal judicial structures is expected to complement, rather than supplant,… More

Kids4Peace

Semester: 2014 Fall

Project Type: Dispute System Design

Students: Whitney Benns, Angela Chan, and Yaseen Eldik

Kids4Peace (K4P) is a global youth movement that works to end conflict and inspire hope in divided societies around the world. Founded in Jerusalem in 2002, Kids4Peace provides a six-year program of interfaith dialogue, leadership development and nonviolent action through a network of eight local chapters in North America and a branch office in Jerusalem.… More

La Raza Roundtable De California, In Collaboration with the San Jose Mayor’s Office

Semester: 2009 Fall

Project Type:

Students: Candice Carson, Jessica Fitts, & Paul Yoo

La Raza Roundtable de California brings together various stakeholders that can impact positive change for Latinos living in the state. The organization focuses on juvenile justice reform, education, workforce issues, and childcare and public service provision. La Raza is an advocacy organization, and yet over the years it has come to see the value of… More

Massachusetts Division of Banks

Semester: 2013 Spring

Project Type: Dispute System Evaluation

Students: Natalie Perez & Lauren Schloss

The Massachusetts Division of Banks (DOB) is a regulatory agency within the Office of Consumer Affairs and Business Regulation whose mission is to advance the public interest by ensuring a sound, competitive, and accessible banking and financial services environment. The DOB is responsible for the supervision of more than 200 state-chartered banks and credit unions.… More

Massachusetts Office of Public Collaboration

Semester: 2017 Spring

Project Type: Facilitated Dialogue

Students: Rob Petito & Nate Szyman

For over 25 years, the Massachusetts Office of Public Collaboration (MOPC) has assisted public agencies as a neutral forum and state-level resource for accessing quality services, proven programs, and national knowledge-based networks for dispute resolution, consensus-building and public engagement. In 2013 MOPC was established as the Program Administrator of the Community Mediation Center Grant Program… More

Mediation Works Incorporated

Semester: 2009 Spring

Project Type: Dispute System Design, Mediation

Students: Steven Segal

To design a monitoring and assessment method for an eviction mediation program.… More

Medical Legal Partnership for Children

Semester: 2008 Spring

Project Type: Dispute System Design

Students: Pia Owens, Rosalie Braunstein, & Yared Alula

Develop a dispute management system for low-income housing… More

Mennonite Central Committee

Semester: 2016 Spring

Project Type: Curriculum Development & Delivery

Students: Lisa Dicker and Matilda Janson Brolin

Mennonite Central Committee (MCC), a worldwide ministry of Anabaptist churches, responds to basic human needs and works for peace and justice. MCC is committed to relationship with local partners and churches in this work. The Programme Paix et Réconciliation (PPR) of the Church of Christ in Congo has been an MCC partner organization since 2008 and… More

Mercy Corps

Semester: 2007 Fall

Project Type: Conflict Analysis, Conflict Resolution Advice

Students: Amy Gordon & Tina Rad

Evaluate the best practices for international land disputes… More

Michigan State University College of Law

Semester: 2012 Spring

Project Type: Dispute System Design, Mediation

Students: Saady Siddiky, Rose Yan, and Amanda Willis

HNMCP will assist the Michigan State University College of Law in the creation of a peer mediation program to empower students to resolve their issues in an informal process that encourages shared communication, learning opportunities, and creative and lasting solutions and allows students trained in the current mediation certification courses to further develop and hone their skills. … More

Ministry of Economy and Finance of Peru

Semester: 2013 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Daniel Holman & Mark Johnson

The Ministry of Economy and Finance of Peru (MEFP) manages the State Coordination and Response System for International Investment Disputes. The Response System supports and manages Investor-State Dispute Settlement (ISDS) cases and proceedings, as well as creating guidelines for arbitration provisions. The last decade has seen a considerable increase in the flows of foreign direct… More

Modria.com

Semester: 2012 Spring

Project Type: Dispute System Design

Students: Leila Perkins, Eugene Karlik, and Daniel Doktori

Modria.com is an online dispute resolution (ODR) services and technology company that has led in the ODR field since its inception. This project focuses on Modria’s effort to help design an online dispute resolution system to meet the European Union’s mandate for an EU-wide single online platform for contractual dispute resolution. HNMCP students will provide a summary report of recommendations for the ODR system design.… More

Modria.com

Semester: 2013 Spring

Project Type: Dispute System Design, Stakeholder Assessment

Students: Daniel Dykes & Xin Liu

Founded in 2011, Modria is a leading online dispute resolution services and technology company in the field of eCommerce and online payments. Modria believes that online dispute resolution (ODR) is the future of justice. It aims to change the way the world resolves disputes and leads the development of justice systems for the 21st century.… More

Montgomery County Public Schools

Semester: 2009 Fall

Project Type:

Students: Evan Bieber & Jennifer Yu

For several years now, the Montgomery County Public Schools in the suburbs of Washington D.C. have been working with one of the premier dispute resolution experts to overhaul the way decisions are made and disputes resolved. The process has been tremendously successful. At this point, they wish to capture the essence of what they did… More

Mount Ida College

Semester: 2015 Fall

Project Type: Stakeholder Assessment

Students: Molly Doggett, Loryn Davis, & Aldel Brown

Mount Ida is enlisting HNMCP to assess campus stakeholders’ perceptions about the Sex and Gender-Based Misconduct Policy, then make recommendations for further improvement of the process outlined in the Policy and stakeholders’ future engagement with it.… More

National Forest Foundation

Semester: 2016 Fall

Project Type: Conflict Resolution Advice

Students: Brady Bender, Michael Reiterman, and Han Ding

The National Forest Foundation (NFF), chartered by Congress, engages Americans in community-based and national programs that promote the health and public enjoyment of the 193-million-acre National Forest System, and administers private gifts of funds and land for the benefit of the National Forests. The NFF  encourages and supports collaborative processes, and strives to improve relationships… More

National Forest Foundation

Semester: 2016 Spring

Project Type: Conflict Analysis, Stakeholder Assessment

Students: Melissa Freeman and Benjamin Goldman

Uniting concerned communities, organizations and individuals, the NFF engages Americans in community-based and national programs that promote the health and public enjoyment of the 193-million-acre National Forest System, as well as administering private gifts of funds and land for the benefit of the National Forests Over the past two decades, small groups of people with… More

National Institutes of Health (NIH)

Semester: 2013 Fall

Project Type: Dispute System Evaluation

Students: Natalie Jay and Sean Withall

The National Institutes of Health Office of the Ombudsman is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues. HNMCP will develop metrics for and conduct an assessment of a new pilot Peer Resolution Program the Office will launch in the fall of 2013.… More

National Institutes of Health (NIH)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Rachel Krol, Diana Tomezsko

The Office of the Ombudsman at the National Institutes of Health (the Office) is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues occurring within the 27 institutes and centers nationwide. While there have been many informal projects and studies conducted by the Office,… More

Natural Resources Defense Council

Semester: 2008 Fall

Project Type: Curriculum Development & Delivery

Students: Maggie O'Grady & Brian Chernoff

Develop a culturally-sensitive environmental negotiation training course… More

New Hampshire Superior Court

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Stephen Silva and Mario Cuttone

The Superior Court is a statewide court of general jurisdiction and provides jury trials in civil and criminal cases. There are eleven Superior Court sites in New Hampshire, one for each county and two in Hillsborough County. In early 2012, the Chief Justice organized a Felony Case Flow conference for New Hampshire Superior Court judges… More

New Hampshire Superior Court

Semester: 2015 Fall

Project Type: Curriculum Development & Delivery

Students: Chrystal Marincich & Lisa Dicker

The New Hampshire Superior Court Settlement Conference Pilot Program was established in early 2012 as a part of a Felony Case Flow plan for the Superior Court. HNMCP worked with the NH Superior Court in 2014 to evaluate the pilot program. This semester, students will partner with the Court to design and implement a one-day training for those participating in the revised Felony Settlement Conference Pilot.… More

North Shore Medical Center/Union Hospital

Semester: 2008 Fall

Project Type: Conflict Analysis, Stakeholder Assessment

Students: Brian Friedman & Stephanie Singer

Conduct a stakeholder/conflict assessment for hospital patients… More

Office of Government Information Services (OGIS)

Semester: 2011 Fall

Project Type: Dispute System Evaluation

Students: Mike Nieto and Krista DeBoer

The mission of the Office of Government Information Services (OGIS) is to improve the Freedom of Information Act (FOIA) process and resolve disputes between Federal agencies and FOIA requesters. OGIS reviews policies and procedures of administrative agencies under FOIA, reviews compliance with FOIA by agencies, and recommends policy changes to Congress and the President to… More

Office of New York City Council Member Daniel R. Garodnick

Semester: 2012 Fall

Project Type: Dispute System Design, Dispute System Evaluation, Stakeholder Assessment

Students: Jon Enfield and Anna Gressel

New York City Council Member Daniel R. Garodnick’s office is looking at two areas of the operation of the New York City Comptroller’s Office: the way that it resolves legal claims against the City of New York, and its audit function. HNMCP will assess whether the City is spending the right amount of time litigating versus settling cases, determine whether the best processes are being employed, and will make recommendations on how best to improve the city’s conflict management systems. It will also provide a critical review of the audit process to consider whether there are ways to make the audit more results-driven and less confrontational, and will propose an improved conflict management system for disputes arising out of the audits.… More

Office of New York City Council Member Daniel R. Garodnick

Semester: 2007 Spring

Project Type: Stakeholder Assessment

Students: Michael Blank and Jane Morrill

Conduct a stakeholder assessment of a larger building project in New York City… More

OneVoice Movement

Semester: 2013 Fall

Project Type: Conflict Resolution Advice, Stakeholder Assessment

Students: Sarah Kalin, Frédérique Couture-Carrier, and Jennifer Garnett

The OneVoice Movement is an Israeli-Palestinian parallel initiative seeking to build a two-state solution in the hope achieving a lasting peace for both peoples. HNMCP students will conduct a stakeholder assessment of businesses, think tanks, and NGO’s promoting conflict resolution in the region to determine how much mission-overlap they have and how they might better work together towards peace.… More

Ono Academic College

Semester: 2015 Spring

Project Type: Facilitated Dialogue, Stakeholder Assessment

Students: Rachel Hutchinson and Eli Shalam

Ono Academic College has enlisted HNMCP students research issues around Israel’s mandatory national and military services in the armed forces, which causes considerable internal conflict in the country and creates hierarchies of citizenship. Informed by their research, students will conduct a stakeholder assessment and facilitate dialogues among Ono students affected by the issue.… More

Paulist Center

Semester: 2007 Fall

Project Type: Facilitated Dialogue, Stakeholder Assessment

Students: Becky Jaffe & Dave Baron

Design and evaluate a reconciliation process for disaffected Catholics… More

Paulist Center

Semester: 2006 Fall

Project Type: Conflict Analysis

Students: Ashley Harris, Jennifer Reynolds, and Brad Rosen

Conduct a conflict assessment of the Boston Archdiocese… More

Paypal

Semester: 2009 Spring

Project Type: Dispute System Design, Stakeholder Assessment

Students: Isaac Beerman & Rachel Carlton

Design an online system that meets the needs of a local courthouse.… More

Pennsylvania State University

Semester: 2014 Fall

Project Type: Dispute System Design

Students: Tara Norris and Josh Fogarty

Penn State’s Sustainability Institute (SI), formed just over two years ago, was created to lead Penn State toward the university’s sustainability mission: a comprehensive integration of sustainability into the university’s research, teaching, outreach, and operations that prepares students, faculty, and staff to be sustainability leaders in their professional, personal, and civic lives. In this two… More

Perkins School For The Blind

Semester: 2016 Spring

Project Type: Conflict Analysis, Conflict Resolution Advice

Students: Amy Woolfson and Martina Radney

Perkins is an organization committed to improving the lives of people with blindness and deafblindness all around the world. The organization is driven by a team of experts and supported by a community committed to fulfilling this core mission. Over the last year and a half, Perkins has undergone some significant changes to the leadership… More

Prison Fellowship

Semester: 2014 Spring

Project Type: Consensus Building Effort

Students: Michaela Kromer, Andrew Mamo, Anna Alriksson

Prison Fellowship (PF) partners with the local church and nonprofit organizations to meet the spiritual, physical, and personal needs of prisoners and their families. PF is launching a Wardens Program designed to help prison managers become transformational leaders in the moral rehabilitation of inmates. PF has asked HNMCP to help it develop a consensus building process for wardens and other stakeholders in the reform of prison culture (e.g. legislators, Directors of Corrections, Governor’s offices, inmates and the public).… More

Public International Law & Policy Group

Semester: 2017 Spring

Project Type: Conflict Analysis

Students: Christina Care, Michael Trujillo, & Pirita Virtanen

The Public International Law & Policy Group (PILPG), a 2005 Nobel Peace Prize nominee, operates as a non-profit, global pro bono law firm with a proven record of providing expert guidance to parties engaged in the peace process. PILPG has engaged HNMCP to create a conflict-analysis framework that will allow PILPG and its clients to… More

Regional Court of Sofia

Semester: 2011 Spring

Project Type: Dispute System Evaluation, Mediation

Students: Sonia Vallabh and Emil Andersson

The Regional Court of Sofia is the largest and busiest court in Bulgaria. In 2009, the Court launched an effort to develop a court-annexed mediation program that will help alleviate the court’s backlog. While the program is now up and running, there is concern about how to assure the quality and professionalism of the mediators.… More

Renmin University Law School

Semester: 2012 Spring

Project Type: Curriculum Development & Delivery

Students: Ashley Nyquist and Jake Lee

Renmin University Disability Law Clinic (DLC) engages with fledgling NGOs to empower students, faculty and volunteer lawyers working with disabled citizens and disabled persons organizations (DPOs). In an effort to help DPO representatives strengthen their ability to communicate effectively with government and other key decision makers, HNMCP students will create a negotiation and consensus building skills training for the Renmin DLC that will help equip leading DPOs with the tools necessary to achieve their advocacy goals.… More

Renmin University Law School

Semester: 2014 Spring

Project Type: Conflict Analysis, Consensus Building Effort, Stakeholder Assessment, Strategic Negotiation Advice

Students: Alyssa Colbert, Mark Johnson

HNMCP, Harvard Project on Disability, and the Renmin University Disability Law Clinic in Beijing continue a relationship that began in the spring of 2012. In this current project, the HNMCP team will examine how stakeholders involved in the education of students with disabilities can better manage disputes in this area and problem solve around specific issues related to education access. They will conduct a stakeholder assessment and conflict analysis, leading to the development of a consensus building curriculum and report.
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Roman Catholic Archdiocese of Newark

Semester: 2009 Fall

Project Type: Conflict Resolution Advice

Students: Toby Berkman & Adam Kinon

In 2002, The Roman Catholic Archdiocese of Newark launched the New Energies Parish Transition Project, which needed to make recommendations about how best to consolidate unviable parishes with one another. In 2003, the recommendation was made to merge St. Mary’s and St. Mark’s parishes in Rahway. To this day, this recommendation is being strongly contested by… More

Seeds of Peace

Semester: 2013 Fall

Project Type: Curriculum Development & Delivery

Students: Caitlin Hewes & Sasha Pippenger

Seeds of Peace (SoP) inspires and equips new generations of leaders from regions of conflict with the relationships, understanding, and skills needed to advance lasting peace. SoP has contracted HNMCP to develop and deliver a basic training in mediation to its South Asian Senior and Graduate Seeds group—approximately 30 Afghan, Indian, and Pakistani youth—as well as develop a teaching guide so SoP staff can continue to deliver this training in the future.… More

Seeds of Peace

Semester: 2012 Fall

Project Type: Facilitated Dialogue, Stakeholder Assessment

Students: Andrew Chinsky and Christie Dinapoli

Seeds of Peace is dedicated to the pursuit of lasting peace by helping high potential youth in regions of conflict develop effective leadership in peace-building. There are more than one hundred NGOs devoted to conflict resolution and peace-building in Israel and Palestine that, while having similar or shared missions, have little to no coordination or communication between organizations. SoP has contracted HNMCP to map the scope of the peace-building community and make recommendations on a consensus-building process for organizations to leverage their individual strengths to positively impact each other’s work and their broader goals. … More

Seeds of Peace

Semester: 2011 Fall

Project Type: Curriculum Development & Delivery

Students: Rachel Krol, Krystyna Wamboldt

Seeds of Peace (SoP) is a non-profit organization dedicated to the pursuit of lasting peace in regions of conflict, primarily the Middle East and South Asia. Its mission is to help young people develop the relationships, understanding, courage, and leadership skills necessary to advance reconciliation and coexistence. SoP’s current three-year Junior Leadership Program equips high… More

Seeds of Peace

Semester: 2014 Fall

Project Type: Curriculum Development & Delivery

Students: Ariel Eckblad and Sam Straus

Seeds of Peace (SoP) is a non‐profit organization that inspires and equips young leaders from regions and communities of conflict with the relationships, critical understanding, and skills needed to create positive change and advance lasting peace. SoP adapted its international work to launch domestic programming focused on addressing inter‐communal tensions between rapidly evolving racial and… More

Seeds of Peace

Semester: 2015 Fall

Project Type: Stakeholder Assessment

Students: Doug Margison & Drake Carden

Seeds of Peace (SoP) is a non‐profit organization that inspires and cultivates new generations of global leaders in communities divided by conflict. We equip them with the skills and relationships they need to accelerate social, economic, and political changes essential for peace. SoP has engaged HNMCP to assess its own internal communication and stakeholder engagement systems and offer recommendations and strategies to improve these for more inclusive organizational decision-making.… More

Southern Coalition for Social Justice

Semester: 2009 Spring

Project Type: Conflict Analysis, Dispute System Design, Stakeholder Assessment

Students: Jared Strumwasser, Becky Jaffe, & Jonathan Korin

Design a consensus-based model for resolving heirs’ property disputes.… More

Southern Coalition for Social Justice/ Heirs’ Property Retention Coalition

Semester: 2010 Fall

Project Type: Mediation

Students: Greg LeSaint and Ashwin Kaja

Heirs’ property is collectively-owned land that has passed through successive generations of families in which the heirs all have undivided interests. Absent unanimous agreement, heirs cannot make property decisions, with the consequence that significant collective-action problems and family disputes can cause heirs’ property to be lost through tax foreclosure or forced sales after court proceedings. Can a… More

Sudbury Clergy Association

Semester: 2015 Spring

Project Type: Conflict Analysis, Stakeholder Assessment

Students: Jiayun Ho and Seanan Fong

The Sudbury Clergy Association is enlisting the help of HNMCP to develop a kinder, gentler protocol for engaging at Town Meetings, in town government, and in the schools for the sake of the community’s best interests. Students will conduct a stakeholder assessment of town employees, elected officials, and residents, identify critical areas of disagreement, and propose next steps.… More

TBWA

Semester: 2013 Spring

Project Type: Conflict Resolution Advice, Dispute System Design, Stakeholder Assessment

Students: Jason Orr and Natasha Caldwell

TBWA is the seventh largest Advertising Agency Network in the world, with 260+ offices in 100 countries. In North America, their two largest advertising offices operate under the name TBWAChiat Day, and are located in NY & LA. The changing workforce demographics for multinational companies is slowly causing increased internal conflict as communication and methods… More

TBWA

Semester: 2014 Fall

Project Type: Strategic Negotiation Advice

Students: Davida Shiff, Toni Tsvetanova, and Sara Doran

TBWA is a top 10 global advertising agency network, with clients such as Apple, Nissan, Gatorade, Accenture, Jameson and Michelin. As America becomes a more multicultural society, TBWA strives to reflect this in its creative supply chain. With the two fastest-growing segments of business in America being Women Owned (WBE) and Minority Owned (MBE) Businesses,… More

Thumbtack

Semester: 2016 Spring

Project Type: Dispute System Design

Students: Patricia Alejandro, David Shackelford, and Serena Wu

Thumbtack is a fast-growing San Francisco-based technology company dedicated to connecting local service professionals and customers. Thumbtack is tackling the hard problem of making it easy for pros to find work and customers to find the right pros for them. Millions of projects have been successfully completed on Thumbtack, but there are rare instances where… More

Town of Nantucket

Semester: 2010 Fall

Project Type:

Students: Ken Gantz, James Goldschmidt, Emilie Aguirre

What could be a more challenging to multi-party negotiation than a recurring series of three-year contract negotiations between a municipal government and five separate unions? Add to that a small town context, where town officials, negotiators, and union membership all belong to the same tight-knit community and have a shared desire to maintain strong relationships… More

Tuesday’s Children

Semester: 2014 Spring

Project Type: Consensus Building Effort, Stakeholder Assessment

Students: Rebecca Slater, Elizabeth Breit

In 2008, Tuesday’s Children—an organization created to promote healing for those directly affected by September 11th—founded Project COMMON BOND (PCB) to bring together teens from around the world who share a “common bond” of family loss in an act of terrorism, violent extremism, or war. As PCB enters of period of mission review, it looks to address the fact that it has not experienced supportive integration into Tuesday’s Children. HNMCP will conduct a stakeholder analysis, make recommendations, and possibly facilitate a consensus building process to help both organizations move forward in a productive way.… More

Tuesday’s Children

Semester: 2010 Spring

Project Type:

Students: Anne Levin and Elaine Lin

In 2008, Tuesday’s Children organized a youth summer camp designed to create a community and mutual support network of young people from around the world with similarly tragic experiences as survivors of terrorist attacks. Part of the camp was designed to teach these adolescents negotiation, communication and conflict management skills. Tuesday’s Children subsequently decided to… More

U.S. Department of Agriculture, Early Resolution and Conciliation Division

Semester: 2015 Spring

Project Type: Conflict Resolution Advice

Students: Deanna Parrish, Elizabeth Bramon, and Zhiliang Zhang

The USDA has 17 different agencies, each with its own alternative dispute resolution program to manage internal conflicts. These programs have heretofore operated with significant autonomy. HNMCP students will assess the programs and offer recommendations on best practices and systems design suggestions that bolster effectiveness across the 17 ADR programs.… More

U.S. Department of Justice

Semester: 2009 Fall

Project Type:

Students: Taylor Ashley & Lauren Foshee

Within the U.S. Department of Justice, the Office of Dispute Resolution (ODR) promotes and facilitates the broad and effective use of alternative dispute resolution (ADR) processes by the Department of Justice and throughout the Executive Branch of the federal government more generally. The office is responsible for promoting and evaluating the use of ADR at… More

U.S. Department of State

Semester: 2014 Spring

Project Type: Conflict Resolution Advice, Stakeholder Assessment

Students: Erin Bloom, James O'Neill

A complex framework of legally binding treaties and less formal agreements governs water sharing and use in Central Asia. The Department of State hopes to facilitate dialogue among the region’s stakeholders. HNMCP students will examine legal and non-binding frameworks governing water use in the region, review and recommend best practices, and recommend strategies towards a facilitated dialogue to address cooperation, mutual learning and coordinated action to build sustained legal relationships amongst stakeholders.… More

U.S. Department of State

Semester: 2007 Spring

Project Type: Dispute System Design, Stakeholder Assessment

Students: Lauren Salvati

Develop a dispute systems for a cooperative working group coordinating United Nations Compensation funding… More

U.S. Department of Transportation/Volpe National Transportation System Center

Semester: 2012 Spring

Project Type: Dispute System Design

Students: Barbara Sobowska and Danielle Bart

The Volpe Center, part of the U.S. Department of Transportation (USDOT), is working with Federal Railroad Administration to implement a confidential reporting system for “close calls” to help identify safety hazards. HNMCP will work with Volpe on the dispute resolution process that will be part of that reporting system.… More

U.S. Dept of Education’s Office of Career, Technical, & Adult Education

Semester: 2016 Fall

Project Type: Strategic Negotiation Advice

Students: Daniel Parino and Jyoti Jasrasaria

The United States Department of Education’s Office of Career, Technical and Adult Education (OCTAE) has significant expertise in policy and program development, technical assistance provision, and development of educational and training resources for students, staff, and leadership, including those in community colleges. Despite passage of various statues including the Equal Pay Act of 1963, which… More

U.S. Equal Employment Opportunity Commission (EEOC)

Semester: 2011 Spring

Project Type: Dispute System Evaluation

Students: Laura Taylor and Vivian Choi

Since 2003, the EEOC has been promoting the use of its one-stop ADR program for the resolution of a variety of workplace disputes. Now the EEOC would like to know if staff are using the program as much as they could be, if the program’s outreach efforts are effective, and if staff understand the program’s… More

U.S. Office of Special Counsel

Semester: 2012 Spring

Project Type: Dispute System Evaluation, Mediation

Students: Reena Mittelman and Cristina Fernandez

The U.S. Office of Special Counsel (OSC) is a federal prosecutorial agency whose primary mission is to protect federal employees and others from “prohibited personnel practices” (PPP), including the deliberate targeting of whistleblowers for punishment. HNMCP students will assess the OSC’s current mediation program, offering critical analysis of and creative recommendations for how the OSC can best employ ADR to process cases. … More

U.S. Office of Special Counsel

Semester: 2013 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Olga Kamensky and John Abbruzzese

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose mandate cover violations of four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment & Reemployment Rights Act (USERRA). The Alternative Dispute Resolution Unit’s Mediation Program provides alternative means… More

U.S. Office of Special Counsel

Semester: 2013 Fall

Project Type: Dispute System Evaluation

Students: Laurence Hull, Charity Fort, and Shane Hunt

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose primary mission is to safeguard the merit system by protecting federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing. Based on recommendations from two previous projects with HNMCP on specific aspects of the agency’s work, OSC now invites HNMCP to assess and make dispute systems design recommendations for the agency as a whole.… More

U.S. Office of Special Counsel

Semester: 2015 Fall

Project Type: Dispute System Evaluation

Students: Shane Hebel, Antoine Southern, and Amrita Narine

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency. Part of its mandate is to protect federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing. In the past, HNMCP conducted consultations with OSC’s ADR Unit over two spring semesters, 2012 and 2013, and agency-wide in fall… More

WestJet

Semester: 2014 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Christopher Jung, Katherine Lynch, Steven Li

WestJet is a company of more than 9,000 employees flying one of the youngest fleets of Boeing 737s to over 80 destinations. Although WestJet employees are not unionized, the organization conducts interest-based bargaining with several of its work groups to collaboratively determine working conditions and wages. HNMCP students will conduct a stakeholder analysis of both a previous and an upcoming negotiation, suggest areas where interests conflict and overlap, and make recommendations on negotiation substance, process, and information flow.… More