From the archive

Dispute System Evaluation

American Bar Association: Approaches to Eviction Prevention

Semester: 2021 Spring

Project Type: Conflict Resolution Advice, Dispute System Evaluation, Stakeholder Assessment

Students: Daniel Nissimyan & Julian Huertas

The American Bar Association (ABA) is a voluntary bar association of lawyers and law students that is not specific to any jurisdiction in the United States. In response to the growing legal needs of Americans arising from the coronavirus (COVID-19), the ABA has created this nationwide task force of volunteer lawyers and judges from across the legal profession. This group is working to identify the legal… More

American Red Cross

Semester: 2011 Spring

Project Type: Dispute System Evaluation

Students: Rasmus Naeye, Tian Tian, & Liz Alspector

In 2007, the American Red Cross launched a new Ombudsman’s office, which has enjoyed a steady increase in usage ever since. Today, the office is turning its attention away from the management of its initial growth towards the development of a more strategic and long-term growth plan, with an emphasis on building the practice, scope,… More

Asia Foundation

Semester: 2017 Spring

Project Type: Dispute System Evaluation

Students: Naomi Campbell & Nyx Nie

The Asia Foundation (TAF) is a nonprofit international development organization with six decades of experience and deep local expertise in addressing critical issues affecting Asia in the 21st century: governance and law, economic development, women’s empowerment, environment, and regional cooperation. Together with its partners, TAF is committed to Asia’s continued development as a peaceful, just,… More

Asian Development Bank

Semester: 2015 Spring

Project Type: Dispute System Evaluation

Students: Luisa Rosales and Sean Withall

The Asian Development Bank (ADB) is dedicated to improving people’s lives in Asia and the Pacific. The ADB Office of the Ombudsperson (OOMP) is available to all ADB employees to help foster collaboration and to enhance efficient, informal conflict resolution within the organization. HNMCP students will assess how ADB staff currently approach dispute resolution within ADB and their understanding of OOMP’s role.… More

Asian Development Bank

Semester: 2016 Fall

Project Type: Dispute System Evaluation

Students: Lyndsi Allsop and Sonam Patel

The Asian Development Bank (ADB) is an international development finance institution that has been dedicated to improving people’s lives in Asia and the Pacific since 1966. By targeting investments, in partnership with developing member countries and other stakeholders, ADB aims to alleviate poverty and help create a world in which everyone can share in the… More

Jigme Singye Wangchuck School of Law

Semester: 2016 Spring

Project Type: Dispute System Evaluation

Students: Mushfiqur Chowdhury & Drew Keneally

When it opens its doors in 2017, the Jigme Singye Wangchuck School of Law (JSW Law) will be Bhutan’s first law school. For centuries, most disputes in the country have been resolved by traditional dispute resolvers (often referred to as “mediators”). The relatively recent emergence of formal judicial structures is expected to complement, rather than supplant,… More

British Columbia Ministry of Justice

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Joshua Benson and Erica Esposito

The Ministry of Justice’s Dispute Resolution Office (DRO) develops and promotes non-adversarial dispute resolution options within the justice system and government. It has introduced multiple initiatives that leverage the benefits of technology in this context. The DRO’s project with HNMCP will consider the role of technology-based “expert systems” to replace the analysis and actions of humans in specific subject areas—to triage disputes, help parties find pertinent information or prepare for further negotiation, and, optimally, to facilitate an early resolution to conflict.… More

Center for Conflict Resolution

Semester: 2020 Spring

Project Type: Dispute System Evaluation

Students: Sydnee Robinson, Lucy Prather, & Daniel Sylvia

The Center for Conflict Resolution (CCR) provides free mediation services for issues of community concern across the Circuit Court of Cook County, currently handling over 1,500 cases annually with the support of volunteers and staff. In 2017, CCR began accepting referrals to a new pilot mediation program for non-intimate parties’ Stalking/No Contact Order cases. Parties… More

Community Relations Service (Dept. of Justice)

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Jennifer John, Caroline Sacerdote, and Sam Koplewicz

The Community Relations Service (CRS) serves as “America’s Peacemaker” for the U.S. Department of Justice, helping local communities address community conflicts and tensions arising from differences of race, color, and national origin. CRS helps communities develop strategies to prevent and respond to violent hate crimes committed on the basis of actual or perceived race, color,… More

Court Services and Offender Supervision Agency (CSOSA)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Deborah Ellsworth & Liz Alspector

The Court Services and Offender Supervision Agency (CSOSA) is a federal agency tasked with supervising offenders in the District of Columbia. CSOSA’s ADR program is designed to resolve workplace disputes among its employees. In the past, the ADR program has outsourced responsibility for conducting organizational climate assessments to external consultants, who have each used slightly… More

DC Office of the Ombudsman for Public Education

Semester: 2016 Fall

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Kelsey Curtis, Corey Linehan, and Sara Leiman

The District of Columbia Office of the Ombudsman for Public Education is an independent, neutral office that works to ensure equal access to education for the approximately 88,000 students attending District of Columbia Public Schools and Public Charter Schools. In pursuit of this mission, the Office helps individual students and their families resolve questions, concerns,… More

Dirección de Gestión y Modernización de la Justicia, Ministerio de Justicia, Chile (DGM)

Semester: 2011 Fall

Project Type: Conflict Analysis, Dispute System Evaluation, Mediation

Students: Leah Kang, Apoorva Patel, Teresa Napoli

The Dirección de Gestión y Modernización de la Justicia (DGM) is an arm of the Ministry of Justice in Chile. Its main functions are to integrate a modern and managerial vision of justice reform and to evaluate, coordinate, implement, and monitor those reforms undertaken by the Ministry. In response to a perception that wide sectors… More

Eastern District of New York

Semester: 2021 Spring

Project Type: Dispute System Evaluation

Students: Godwin Chan & Allison Chow

The Eastern District of New York (EDNY) is a trial-level federal court that serves Kings, Queens, Richmond, Nassau and Suffolk Counties, with courthouses located in Brooklyn and Central Islip. The EDNY Alternative Dispute Resolution (ADR) Department administers mediation and arbitration services for civil cases filed in the EDNY. The EDNY ADR Department also administers the… More

Extractive Industries Transparency Initiative (EITI)

Semester: 2018 Spring

Project Type: Dispute System Design, Dispute System Evaluation

Students: Fatima Dermawan & Leon Peschel

The Extractive Industries Transparency Initiative (EITI) is a global standard to promote the open and accountable management of oil, gas and mineral resources. It seeks to address the key governance issues of the oil, gas and mining sectors. HNMCP will provide research support and recommendations for EITI’s current grievance mechanism review.… More

Federal Energy Regulatory Commission

Semester: 2008 Fall

Project Type: Dispute System Evaluation

Students: Matt Hutchins, Matej Sapak, & Adam Glenn

Evaluate the dispute management system within the energy industry
More

Grinnell College

Semester: 2018 Fall

Project Type: Dispute System Evaluation

Students: Roy Sengupta and Michael Shafer

Grinnell College is a private liberal arts college located in Grinnell Iowa. The Grinnell College Office of the Ombuds was established in 2013 as a designated confidential, informal, independent resource for members of the college community to voice their concerns and achieve resolution of disputes. The Office has experienced steady growth over the past five… More

Internal Revenue Service Office of Appeals

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Brittany Horth, Ladun Omideyi and Mike Werner

The Internal Revenue Service’s Office of Appeals (IRSOA) serves as the administrative forum for any taxpayer contesting an IRS compliance action. IRSOA has recruited HNMCP to provide a fresh perspective—to evaluate and retool the ADR programs to ensure they (1) adequately address the needs of the relevant taxpayer segment and (2) efficiently accelerate case resolution. … More

Massachusetts Division of Banks

Semester: 2013 Spring

Project Type: Dispute System Evaluation

Students: Natalie Perez & Lauren Schloss

The Massachusetts Division of Banks (DOB) is a regulatory agency within the Office of Consumer Affairs and Business Regulation whose mission is to advance the public interest by ensuring a sound, competitive, and accessible banking and financial services environment. The DOB is responsible for the supervision of more than 200 state-chartered banks and credit unions.… More

Ministry of Economy and Finance of Peru

Semester: 2013 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Daniel Holman & Mark Johnson

The Ministry of Economy and Finance of Peru (MEFP) manages the State Coordination and Response System for International Investment Disputes. The Response System supports and manages Investor-State Dispute Settlement (ISDS) cases and proceedings, as well as creating guidelines for arbitration provisions. The last decade has seen a considerable increase in the flows of foreign direct… More

National Institutes of Health (NIH)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Rachel Krol, Diana Tomezsko

The Office of the Ombudsman at the National Institutes of Health (the Office) is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues occurring within the 27 institutes and centers nationwide. While there have been many informal projects and studies conducted by the Office,… More

National Institutes of Health (NIH)

Semester: 2013 Fall

Project Type: Dispute System Evaluation

Students: Natalie Jay and Sean Withall

The National Institutes of Health Office of the Ombudsman is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues. HNMCP will develop metrics for and conduct an assessment of a new pilot Peer Resolution Program the Office will launch in the fall of 2013.… More

New Hampshire Judicial Branch

Semester: 2020 Spring

Project Type: Dispute System Evaluation

Students: Samuel Feigenbaum & Jessica Ljustina

The New Hampshire Judicial Branch, Superior Court, manages all cases involving criminal charges filed as felonies. Within the past five years, it has restructured its criminal case management system and strongly encouraged County Attorney and Public Defender offices to implement Early Case Resolution (ECR) programs. ECR is intended to help these offices identify and negotiate… More

New Hampshire Judicial Branch

Semester: 2020 Fall

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Nicholas Urban and September McCarthy

The New Hampshire Judicial Branch has convened an interdisciplinary committee composed of representatives from all parts of the Court system. HNMCP will conduct a project to explore stakeholder experiences, approaches to, and perspectives on remote hearings and the role they may play in ensuring access to justice and serving as a dispute resolution option that courts could offer. Potential final products include recommendations, resources, and/or training materials to improve stakeholder use of and value gained from remote hearings.… More

New Hampshire Superior Court

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Stephen Silva and Mario Cuttone

The Superior Court is a statewide court of general jurisdiction and provides jury trials in civil and criminal cases. There are eleven Superior Court sites in New Hampshire, one for each county and two in Hillsborough County. In early 2012, the Chief Justice organized a Felony Case Flow conference for New Hampshire Superior Court judges… More

New Jersey Division on Civil Rights

Semester: 2018 Fall

Project Type: Dispute System Evaluation

Students: Brooke Justus & Jae Sung Kim

The New Jersey Division on Civil Rights (DCR), an agency within the New Jersey Department of Law and Public Safety/Office of the Attorney General, is charged with enforcing the New Jersey Law Against Discrimination and the New Jersey Family Leave Act. DCR accepts and investigates complaints (typically related to employment or housing discrimination), and uses… More

New Jersey Division on Civil Rights

Semester: 2019 Fall

Project Type: Dispute System Evaluation

Students: Coleman Saunders, Jenny Shim, and Oladeji Tiamiyu

The New Jersey Division on Civil Rights (DCR), an agency within the New Jersey Department of Law and Public Safety/Office of the Attorney General, is charged with enforcing the New Jersey Law Against Discrimination and the New Jersey Family Leave Act. DCR accepts and investigates complaints of discrimination, harassment and retaliation in employment, housing, or… More

Office of Government Information Services (OGIS)

Semester: 2011 Fall

Project Type: Dispute System Evaluation

Students: Mike Nieto and Krista DeBoer

The mission of the Office of Government Information Services (OGIS) is to improve the Freedom of Information Act (FOIA) process and resolve disputes between Federal agencies and FOIA requesters. OGIS reviews policies and procedures of administrative agencies under FOIA, reviews compliance with FOIA by agencies, and recommends policy changes to Congress and the President to… More

Office of New York City Council Member Daniel R. Garodnick

Semester: 2012 Fall

Project Type: Dispute System Design, Dispute System Evaluation, Stakeholder Assessment

Students: Jon Enfield and Anna Gressel

New York City Council Member Daniel R. Garodnick’s office is looking at two areas of the operation of the New York City Comptroller’s Office: the way that it resolves legal claims against the City of New York, and its audit function. HNMCP will assess whether the City is spending the right amount of time litigating versus settling cases, determine whether the best processes are being employed, and will make recommendations on how best to improve the city’s conflict management systems. It will also provide a critical review of the audit process to consider whether there are ways to make the audit more results-driven and less confrontational, and will propose an improved conflict management system for disputes arising out of the audits.… More

U.S. Office of Special Counsel

Semester: 2020 Spring

Project Type: Dispute System Evaluation

Students: Kira Hessekiel & Sean Tannenbaum

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose authorities come from four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment & Reemployment Rights Act (USERRA). The Alternative Dispute Resolution Unit’s Mediation Program mediates Prohibited Personnel Practice… More

Office of the Suffolk County District Attorney

Semester: 2019 Spring

Project Type: Dispute System Evaluation

Students: Lainey Moe & Daisy Joo

The Suffolk County District Attorney Office (SCDAO), under the leadership of newly elected DA Rachael Rollins, is dedicated to its mission of serving victims and protecting the citizens of Suffolk County, while effecting meaningful, substantive change and reform to the criminal justice system. The Juvenile Alternative Resolution (JAR) program was launched in February 2017 under… More

Regional Court of Sofia

Semester: 2011 Spring

Project Type: Dispute System Evaluation, Mediation

Students: Sonia Vallabh and Emil Andersson

The Regional Court of Sofia is the largest and busiest court in Bulgaria. In 2009, the Court launched an effort to develop a court-annexed mediation program that will help alleviate the court’s backlog. While the program is now up and running, there is concern about how to assure the quality and professionalism of the mediators.… More

Citadel

Semester: 2008 Spring

Project Type: Dispute System Evaluation

Students: GJ Ligelis, Esther Washauer-Baker, & David Moss

Evaluate the dispute management system for a top military institution
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U.S. Equal Employment Opportunity Commission (EEOC)

Semester: 2011 Spring

Project Type: Dispute System Evaluation

Students: Laura Taylor and Vivian Choi

Since 2003, the EEOC has been promoting the use of its one-stop ADR program for the resolution of a variety of workplace disputes. Now the EEOC would like to know if staff are using the program as much as they could be, if the program’s outreach efforts are effective, and if staff understand the program’s… More

U.S. Marines Corps Legal Assistance Office, Camp Pendelton

Semester: 2017 Fall

Project Type: Dispute System Evaluation

Students: Neha Singh & Qi Zhang

The Marine Corps Legal Assistance Office (LAO) at Camp Pendleton, CA provides free mediation services to uniformed service members, their family members and dependents, and retirees who are seeking a divorce or legal separation. Marine Corps judge advocates and civilian personnel in the LAO serve as mediators to help the parties reach a marital settlement… More

U.S. Office of Special Counsel

Semester: 2012 Spring

Project Type: Dispute System Evaluation, Mediation

Students: Reena Mittelman and Cristina Fernandez

The U.S. Office of Special Counsel (OSC) is a federal prosecutorial agency whose primary mission is to protect federal employees and others from “prohibited personnel practices” (PPP), including the deliberate targeting of whistleblowers for punishment. HNMCP students will assess the OSC’s current mediation program, offering critical analysis of and creative recommendations for how the OSC can best employ ADR to process cases. … More

U.S. Office of Special Counsel

Semester: 2013 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Olga Kamensky and John Abbruzzese

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose mandate cover violations of four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment & Reemployment Rights Act (USERRA). The Alternative Dispute Resolution Unit’s Mediation Program provides alternative means… More

U.S. Office of Special Counsel

Semester: 2013 Fall

Project Type: Dispute System Evaluation

Students: Laurence Hull, Charity Fort, and Shane Hunt

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose primary mission is to safeguard the merit system by protecting federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing. Based on recommendations from two previous projects with HNMCP on specific aspects of the agency’s work, OSC now invites HNMCP to assess and make dispute systems design recommendations for the agency as a whole.… More

U.S. Office of Special Counsel

Semester: 2015 Fall

Project Type: Dispute System Evaluation

Students: Shane Hebel, Antoine Southern, and Amrita Narine

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency. Part of its mandate is to protect federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing. In the past, HNMCP conducted consultations with OSC’s ADR Unit over two spring semesters, 2012 and 2013, and agency-wide in fall… More

U.S. Office of the Special Counsel

Semester: 2018 Fall

Project Type: Dispute System Evaluation

Students: Jingmaio Yang, Gaelen Perrone, and Joao Marinotti

The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency whose authorities come from four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment & Reemployment Rights Act (USERRA). The Alternative Dispute Resolution Unit’s Mediation Program mediates Prohibited Personnel Practice… More

University of Cincinnati Ombuds Office

Semester: 2020 Spring

Project Type: Dispute System Evaluation

Students: Peter Daniels & Katie Cordova

The University of Cincinnati (UC) Ombuds Office, celebrating 50 years of continuous operation in 2020, works frequently on cases around evaluative relationships at the university; perceptions of fairness around policy and decision-making; matters of diversity, equity, and inclusion; and promoting transparent and appropriate communication among parties. As an organizational ombuds office, the UC Ombuds staff… More

WestJet

Semester: 2014 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Christopher Jung, Katherine Lynch, Steven Li

WestJet is a company of more than 9,000 employees flying one of the youngest fleets of Boeing 737s to over 80 destinations. Although WestJet employees are not unionized, the organization conducts interest-based bargaining with several of its work groups to collaboratively determine working conditions and wages. HNMCP students will conduct a stakeholder analysis of both a previous and an upcoming negotiation, suggest areas where interests conflict and overlap, and make recommendations on negotiation substance, process, and information flow.… More