Tuesday, June 18, 2013

HNMCP Director Robert C. Bordone Co-Authors Innovative New Dispute Systems Design Book

 HNMCP is pleased to announce the publication of Designing Systems and Processes for Managing Disputes, co-authored by HNMCP Founding Director Robert C. Bordone, with Nancy H. Rogers, Frank E. A. Sander, and Craig A. McEwen.

The first course book of its kind, Designing Systems is a readable and useful guide—a practical reference for practitioners, students, and instructors. Ombuds, consultants, policymakers, human resources professionals, and teachers of dispute systems design and conflict management will benefit from its multi-disciplinary, skills-based approach.

Bordone et al employ a narrative, sequential approach, developing over the course of the book six real-life case studies to illustrate dispute resolution systems theory and practice. The cases range from the design and construction of eBay’s innovative online dispute resolution mechanism to Cure Violence’s groundbreaking deployment of former gang members to mediate street violence. Through these stories, the authors highlight important aspects of dispute system design including: goal-setting; stakeholder engagement; ethics; the use of technology; implementation challenges; and system evaluation. The final section focuses on specific skills practitioners need, not only to build an effective system but also to be effective designers.

“I hope,” says Bob, “this text will serve as a resource to faculty teaching dispute systems design and related courses, as well as to practitioners in the field whose job it is to facilitate the creation and improvement of more effective dispute resolution processes and systems.”

Designing Systems and Processes for Managing Disputes offers lessons from the authors’ extensive experiences as researchers, designers, and instructors, as well as the wisdom of some of the nation’s most innovative dispute resolution professionals. In addition to the six case studies, the book features an appendix with the career stories of four dispute systems design experts, each of whom designed and implemented large-scale dispute resolution systems. Accompanying the book is a DVD of PBS’s Masterpiece Theater production of “Endgame,” which tells the compelling and dramatic story of Michael Young’s behind-the-scenes work helping to construct the historic negotiation process that brought an end to apartheid in South Africa, referred to throughout the book to illustrate various concepts of dispute resolution.


Copies of Designing Systems and Processes for Managing Disputes can be purchased from Wolters Kluwer Law & Business Publishers or Amazon.