Semester: 2009 Fall
Students: Alonzo Emery, Marisa Cruz & Alexis Chernak
Hewlett-Packard is a technology company that operates in more than 170 countries around the world and ranks number nine on the 2009 Fortune 500 list. The Corporate Social Responsibility Initiative at the Kennedy School of Government seeks to study and enhance the public contributions of private enterprise.
The two programs have partnered with HNMCP to analyze HP’s efforts to improve the grievance procedures available to employees at two of its source factories in Dongguan, China (Guangzhou Province).
Step 1: Travel to Dongguan and Hong Kong, China, to get a preliminary snapshot of the grievance mechanisms set up at two HP supplier factories, as well as the process HP used to promote these grievance system overhaul efforts.
Step 2: Collaborate with CSRI’s research team to develop an evaluation methodology to judge the effectiveness of a particular grievance mechanism.
Step 3: Return to Dongguan, China, to evaluate the grievance systems at the two HP source factories, in line with the evaluation methodology.
Public document to CSRI documenting HP’s corporate social engagement strategy in Dongguan, in case study format, identifying challenges faced by HP and its partners, strategies used to overcome those challenges, and any remaining gaps that still need to be addressed.