Semester: 2013 Fall
Project Type: Conflict Analysis, Dispute System Design, Stakeholder Assessment
Students: Sarah Paige, Michelle Goldring, and John Miller
The Centers for Disease Control and Prevention (CDC) ) is the leading federal agency implementing disease prevention and control, environmental health, and health promotion activities in the United States and abroad.
Over the 60 years since it’s founding, the CDC has experienced tremendous growth in its public health responsibilities and workforce. CDC is committed to maintaining a positive work environment and a healthy organization, including decreasing internal conflict and disputes (e.g., litigation) among its employees and management. HNMCP students will assist the CDC in evaluating and ultimately strengthening its conflict prevention and management infrastructure, with a goal of preventing and resolving issues and disputes at the earliest possible stage.
- Interview stakeholders individually or in focus groups, and conduct a confidential and anonymous survey, on present agency conflict and dispute resolution services
- Collect and analyze general statistics on complaints and grievances
- Evaluate sources of conflict and the agency’s approach to preventing, managing and resolving conflict
- Make recommendations for an improved conflict and dispute resolution system, including evaluation mechanisms