From the archive

Dispute System Evaluation

American Red Cross

Semester: 2011 Spring

Project Type: Dispute System Evaluation

Students: Rasmus Naeye, Tian Tian, & Liz Alspector

In 2007, the American Red Cross launched a new Ombudsman’s office, which has enjoyed a steady increase in usage ever since. Today, the office is turning its attention away from the management of its initial growth towards the development of a more strategic and long-term growth plan, with an emphasis on building the practice, scope,… More

Asia Foundation

Semester: 2017 Spring

Project Type: Dispute System Evaluation

Students: Naomi Campbell & Nyx Nie

The Asia Foundation (TAF) is a nonprofit international development organization with six decades of experience and deep local expertise in addressing critical issues affecting Asia in the 21st century: governance and law, economic development, women’s empowerment, environment, and regional cooperation. Together with its partners, TAF is committed to Asia’s continued development as a peaceful, just,… More

Asian Development Bank

Semester: 2015 Spring

Project Type: Dispute System Evaluation

Students: Luisa Rosales and Sean Withall

The Asian Development Bank (ADB) is dedicated to improving people’s lives in Asia and the Pacific. The ADB Office of the Ombudsperson (OOMP) is available to all ADB employees to help foster collaboration and to enhance efficient, informal conflict resolution within the organization. HNMCP students will assess how ADB staff currently approach dispute resolution within ADB and their understanding of OOMP’s role.… More

Asian Development Bank

Semester: 2016 Fall

Project Type: Dispute System Evaluation

Students: Lyndsi Allsop and Sonam Patel

The Asian Development Bank (ADB) is an international development finance institution that has been dedicated to improving people’s lives in Asia and the Pacific since 1966. By targeting investments, in partnership with developing member countries and other stakeholders, ADB aims to alleviate poverty and help create a world in which everyone can share in the… More

Jigme Singye Wangchuck School of Law

Semester: 2016 Spring

Project Type: Dispute System Evaluation

Students: Mushfiqur Chowdhury & Drew Keneally

When it opens its doors in 2017, the Jigme Singye Wangchuck School of Law (JSW Law) will be Bhutan’s first law school. For centuries, most disputes in the country have been resolved by traditional dispute resolvers (often referred to as “mediators”). The relatively recent emergence of formal judicial structures is expected to complement, rather than supplant,… More

British Columbia Ministry of Justice

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Joshua Benson and Erica Esposito

The Ministry of Justice’s Dispute Resolution Office (DRO) develops and promotes non-adversarial dispute resolution options within the justice system and government. It has introduced multiple initiatives that leverage the benefits of technology in this context. The DRO’s project with HNMCP will consider the role of technology-based “expert systems” to replace the analysis and actions of humans in specific subject areas—to triage disputes, help parties find pertinent information or prepare for further negotiation, and, optimally, to facilitate an early resolution to conflict.… More

Community Relations Service (Dept. of Justice)

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Jennifer John, Caroline Sacerdote, and Sam Koplewicz

The Community Relations Service (CRS) serves as “America’s Peacemaker” for the U.S. Department of Justice, helping local communities address community conflicts and tensions arising from differences of race, color, and national origin. CRS helps communities develop strategies to prevent and respond to violent hate crimes committed on the basis of actual or perceived race, color,… More

Court Services and Offender Supervision Agency (CSOSA)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Deborah Ellsworth & Liz Alspector

The Court Services and Offender Supervision Agency (CSOSA) is a federal agency tasked with supervising offenders in the District of Columbia. CSOSA’s ADR program is designed to resolve workplace disputes among its employees. In the past, the ADR program has outsourced responsibility for conducting organizational climate assessments to external consultants, who have each used slightly… More

DC Office of the Ombudsman for Public Education

Semester: 2016 Fall

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Kelsey Curtis, Corey Linehan, and Sara Leiman

The District of Columbia Office of the Ombudsman for Public Education is an independent, neutral office that works to ensure equal access to education for the approximately 88,000 students attending District of Columbia Public Schools and Public Charter Schools. In pursuit of this mission, the Office helps individual students and their families resolve questions, concerns,… More

Dirección de Gestión y Modernización de la Justicia, Ministerio de Justicia, Chile (DGM)

Semester: 2011 Fall

Project Type: Conflict Analysis, Dispute System Evaluation, Mediation

Students: Leah Kang, Apoorva Patel, Teresa Napoli

The Dirección de Gestión y Modernización de la Justicia (DGM) is an arm of the Ministry of Justice in Chile. Its main functions are to integrate a modern and managerial vision of justice reform and to evaluate, coordinate, implement, and monitor those reforms undertaken by the Ministry. In response to a perception that wide sectors… More

Federal Energy Regulatory Commission

Semester: 2008 Fall

Project Type: Dispute System Evaluation

Students: Matt Hutchins, Matej Sapak, & Adam Glenn

Evaluate the dispute management system within the energy industry
More

Internal Revenue Service Office of Appeals

Semester: 2012 Fall

Project Type: Dispute System Evaluation

Students: Brittany Horth, Ladun Omideyi and Mike Werner

The Internal Revenue Service’s Office of Appeals (IRSOA) serves as the administrative forum for any taxpayer contesting an IRS compliance action. IRSOA has recruited HNMCP to provide a fresh perspective—to evaluate and retool the ADR programs to ensure they (1) adequately address the needs of the relevant taxpayer segment and (2) efficiently accelerate case resolution. … More

Massachusetts Division of Banks

Semester: 2013 Spring

Project Type: Dispute System Evaluation

Students: Natalie Perez & Lauren Schloss

The Massachusetts Division of Banks (DOB) is a regulatory agency within the Office of Consumer Affairs and Business Regulation whose mission is to advance the public interest by ensuring a sound, competitive, and accessible banking and financial services environment. The DOB is responsible for the supervision of more than 200 state-chartered banks and credit unions.… More

Ministry of Economy and Finance of Peru

Semester: 2013 Spring

Project Type: Dispute System Evaluation, Stakeholder Assessment

Students: Daniel Holman & Mark Johnson

The Ministry of Economy and Finance of Peru (MEFP) manages the State Coordination and Response System for International Investment Disputes. The Response System supports and manages Investor-State Dispute Settlement (ISDS) cases and proceedings, as well as creating guidelines for arbitration provisions. The last decade has seen a considerable increase in the flows of foreign direct… More

National Institutes of Health (NIH)

Semester: 2010 Fall

Project Type: Dispute System Evaluation

Students: Rachel Krol, Diana Tomezsko

The Office of the Ombudsman at the National Institutes of Health (the Office) is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues occurring within the 27 institutes and centers nationwide. While there have been many informal projects and studies conducted by the Office,… More

National Institutes of Health (NIH)

Semester: 2013 Fall

Project Type: Dispute System Evaluation

Students: Natalie Jay and Sean Withall

The National Institutes of Health Office of the Ombudsman is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues. HNMCP will develop metrics for and conduct an assessment of a new pilot Peer Resolution Program the Office will launch in the fall of 2013.… More

New Hampshire Superior Court

Semester: 2014 Fall

Project Type: Dispute System Evaluation

Students: Stephen Silva and Mario Cuttone

The Superior Court is a statewide court of general jurisdiction and provides jury trials in civil and criminal cases. There are eleven Superior Court sites in New Hampshire, one for each county and two in Hillsborough County. In early 2012, the Chief Justice organized a Felony Case Flow conference for New Hampshire Superior Court judges… More

Office of Government Information Services (OGIS)

Semester: 2011 Fall

Project Type: Dispute System Evaluation

Students: Mike Nieto and Krista DeBoer

The mission of the Office of Government Information Services (OGIS) is to improve the Freedom of Information Act (FOIA) process and resolve disputes between Federal agencies and FOIA requesters. OGIS reviews policies and procedures of administrative agencies under FOIA, reviews compliance with FOIA by agencies, and recommends policy changes to Congress and the President to… More

Office of New York City Council Member Daniel R. Garodnick

Semester: 2012 Fall

Project Type: Dispute System Design, Dispute System Evaluation, Stakeholder Assessment

Students: Jon Enfield and Anna Gressel

New York City Council Member Daniel R. Garodnick’s office is looking at two areas of the operation of the New York City Comptroller’s Office: the way that it resolves legal claims against the City of New York, and its audit function. HNMCP will assess whether the City is spending the right amount of time litigating versus settling cases, determine whether the best processes are being employed, and will make recommendations on how best to improve the city’s conflict management systems. It will also provide a critical review of the audit process to consider whether there are ways to make the audit more results-driven and less confrontational, and will propose an improved conflict management system for disputes arising out of the audits.… More

Regional Court of Sofia

Semester: 2011 Spring

Project Type: Dispute System Evaluation, Mediation

Students: Sonia Vallabh and Emil Andersson

The Regional Court of Sofia is the largest and busiest court in Bulgaria. In 2009, the Court launched an effort to develop a court-annexed mediation program that will help alleviate the court’s backlog. While the program is now up and running, there is concern about how to assure the quality and professionalism of the mediators.… More

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