American Red Cross
Semester: 2011 Spring
Project Type: Dispute System Evaluation
Students: Rasmus Naeye, Tian Tian, & Liz Alspector
In 2007, the American Red Cross launched a new Ombudsman’s office, which has enjoyed a steady increase in usage ever since. Today, the office is turning its attention away from the management of its initial growth towards the development of a more strategic and long-term growth plan, with an emphasis on building the practice, scope,… More
Asia Foundation
Semester: 2017 Spring
Project Type: Dispute System Evaluation
Students: Naomi Campbell & Nyx Nie
The Asia Foundation (TAF) is a nonprofit international development organization with six decades of experience and deep local expertise in addressing critical issues affecting Asia in the 21st century: governance and law, economic development, women’s empowerment, environment, and regional cooperation. Together with its partners, TAF is committed to Asia’s continued development as a peaceful, just,… More
Asian Development Bank
Semester: 2015 Spring
Project Type: Dispute System Evaluation
Students: Luisa Rosales and Sean Withall
The Asian Development Bank (ADB) is dedicated to improving people’s lives in Asia and the Pacific. The ADB Office of the Ombudsperson (OOMP) is available to all ADB employees to help foster collaboration and to enhance efficient, informal conflict resolution within the organization. HNMCP students will assess how ADB staff currently approach dispute resolution within ADB and their understanding of OOMP’s role.… More
Asian Development Bank
Semester: 2016 Fall
Project Type: Dispute System Evaluation
Students: Lyndsi Allsop and Sonam Patel
The Asian Development Bank (ADB) is an international development finance institution that has been dedicated to improving people’s lives in Asia and the Pacific since 1966. By targeting investments, in partnership with developing member countries and other stakeholders, ADB aims to alleviate poverty and help create a world in which everyone can share in the… More
Jigme Singye Wangchuck School of Law
Semester: 2016 Spring
Project Type: Dispute System Evaluation
Students: Mushfiqur Chowdhury & Drew Keneally
When it opens its doors in 2017, the Jigme Singye Wangchuck School of Law (JSW Law) will be Bhutan’s first law school. For centuries, most disputes in the country have been resolved by traditional dispute resolvers (often referred to as “mediators”). The relatively recent emergence of formal judicial structures is expected to complement, rather than supplant,… More
British Columbia Ministry of Justice
Semester: 2012 Fall
Project Type: Dispute System Evaluation
Students: Joshua Benson and Erica Esposito
The Ministry of Justice’s Dispute Resolution Office (DRO) develops and promotes non-adversarial dispute resolution options within the justice system and government. It has introduced multiple initiatives that leverage the benefits of technology in this context. The DRO’s project with HNMCP will consider the role of technology-based “expert systems” to replace the analysis and actions of humans in specific subject areas—to triage disputes, help parties find pertinent information or prepare for further negotiation, and, optimally, to facilitate an early resolution to conflict.… More
Center for Conflict Resolution
Semester: 2020 Spring
Project Type: Dispute System Evaluation
Students: Sydnee Robinson, Lucy Prather, & Daniel Sylvia
The Center for Conflict Resolution (CCR) provides free mediation services for issues of community concern across the Circuit Court of Cook County, currently handling over 1,500 cases annually with the support of volunteers and staff. In 2017, CCR began accepting referrals to a new pilot mediation program for non-intimate parties’ Stalking/No Contact Order cases. Parties… More
Community Relations Service (Dept. of Justice)
Semester: 2014 Fall
Project Type: Dispute System Evaluation
Students: Jennifer John, Caroline Sacerdote, and Sam Koplewicz
The Community Relations Service (CRS) serves as “America’s Peacemaker” for the U.S. Department of Justice, helping local communities address community conflicts and tensions arising from differences of race, color, and national origin. CRS helps communities develop strategies to prevent and respond to violent hate crimes committed on the basis of actual or perceived race, color,… More
Court Services and Offender Supervision Agency (CSOSA)
Semester: 2010 Fall
Project Type: Dispute System Evaluation
Students: Deborah Ellsworth & Liz Alspector
The Court Services and Offender Supervision Agency (CSOSA) is a federal agency tasked with supervising offenders in the District of Columbia. CSOSA’s ADR program is designed to resolve workplace disputes among its employees. In the past, the ADR program has outsourced responsibility for conducting organizational climate assessments to external consultants, who have each used slightly… More
DC Office of the Ombudsman for Public Education
Semester: 2016 Fall
Project Type: Dispute System Evaluation, Stakeholder Assessment
Students: Kelsey Curtis, Corey Linehan, and Sara Leiman
The District of Columbia Office of the Ombudsman for Public Education is an independent, neutral office that works to ensure equal access to education for the approximately 88,000 students attending District of Columbia Public Schools and Public Charter Schools. In pursuit of this mission, the Office helps individual students and their families resolve questions, concerns,… More
Dirección de Gestión y Modernización de la Justicia, Ministerio de Justicia, Chile (DGM)
Semester: 2011 Fall
Project Type: Conflict Analysis, Dispute System Evaluation, Mediation
Students: Leah Kang, Apoorva Patel, Teresa Napoli
The Dirección de Gestión y Modernización de la Justicia (DGM) is an arm of the Ministry of Justice in Chile. Its main functions are to integrate a modern and managerial vision of justice reform and to evaluate, coordinate, implement, and monitor those reforms undertaken by the Ministry. In response to a perception that wide sectors… More
Extractive Industries Transparency Initiative (EITI)
Semester: 2018 Spring
Project Type: Dispute System Design, Dispute System Evaluation
Students: Fatima Dermawan & Leon Peschel
The Extractive Industries Transparency Initiative (EITI) is a global standard to promote the open and accountable management of oil, gas and mineral resources. It seeks to address the key governance issues of the oil, gas and mining sectors. HNMCP will provide research support and recommendations for EITI’s current grievance mechanism review.… More
Federal Energy Regulatory Commission
Semester: 2008 Fall
Project Type: Dispute System Evaluation
Students: Matt Hutchins, Matej Sapak, & Adam Glenn
Evaluate the dispute management system within the energy industry
… More
Grinnell College
Semester: 2018 Fall
Project Type: Dispute System Evaluation
Students: Roy Sengupta and Michael Shafer
Grinnell College is a private liberal arts college located in Grinnell Iowa. The Grinnell College Office of the Ombuds was established in 2013 as a designated confidential, informal, independent resource for members of the college community to voice their concerns and achieve resolution of disputes. The Office has experienced steady growth over the past five… More
Internal Revenue Service Office of Appeals
Semester: 2012 Fall
Project Type: Dispute System Evaluation
Students: Brittany Horth, Ladun Omideyi and Mike Werner
The Internal Revenue Service’s Office of Appeals (IRSOA) serves as the administrative forum for any taxpayer contesting an IRS compliance action. IRSOA has recruited HNMCP to provide a fresh perspective—to evaluate and retool the ADR programs to ensure they (1) adequately address the needs of the relevant taxpayer segment and (2) efficiently accelerate case resolution. … More
Massachusetts Division of Banks
Semester: 2013 Spring
Project Type: Dispute System Evaluation
Students: Natalie Perez & Lauren Schloss
The Massachusetts Division of Banks (DOB) is a regulatory agency within the Office of Consumer Affairs and Business Regulation whose mission is to advance the public interest by ensuring a sound, competitive, and accessible banking and financial services environment. The DOB is responsible for the supervision of more than 200 state-chartered banks and credit unions.… More
Ministry of Economy and Finance of Peru
Semester: 2013 Spring
Project Type: Dispute System Evaluation, Stakeholder Assessment
Students: Daniel Holman & Mark Johnson
The Ministry of Economy and Finance of Peru (MEFP) manages the State Coordination and Response System for International Investment Disputes. The Response System supports and manages Investor-State Dispute Settlement (ISDS) cases and proceedings, as well as creating guidelines for arbitration provisions. The last decade has seen a considerable increase in the flows of foreign direct… More
National Institutes of Health (NIH)
Semester: 2010 Fall
Project Type: Dispute System Evaluation
Students: Rachel Krol, Diana Tomezsko
The Office of the Ombudsman at the National Institutes of Health (the Office) is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues occurring within the 27 institutes and centers nationwide. While there have been many informal projects and studies conducted by the Office,… More
National Institutes of Health (NIH)
Semester: 2013 Fall
Project Type: Dispute System Evaluation
Students: Natalie Jay and Sean Withall
The National Institutes of Health Office of the Ombudsman is a neutral, independent, and confidential resource providing informal assistance to NIH scientists, administrators, and support staff in addressing work-related issues. HNMCP will develop metrics for and conduct an assessment of a new pilot Peer Resolution Program the Office will launch in the fall of 2013.… More
New Hampshire Judicial Branch
Semester: 2020 Spring
Project Type: Dispute System Evaluation
Students: Samuel Feigenbaum & Jessica Ljustina
The New Hampshire Judicial Branch, Superior Court, manages all cases involving criminal charges filed as felonies. Within the past five years, it has restructured its criminal case management system and strongly encouraged County Attorney and Public Defender offices to implement Early Case Resolution (ECR) programs. ECR is intended to help these offices identify and negotiate… More